Airlines received 1,778 complaints in September; Saudia records lowest rate
The indicator recorded 24 complaints per 100,000 passengers on Saudi Airlines, with 100% of complaints resolved on time.
Prepared by Akhbar Al Watan News 24
The General Authority of Civil Aviation issued the performance indicator of complaints against national airlines and airports for September 2026, recording 1778 complaints from travelers against airlines.
Saudi Airlines had the lowest rate, with 24 complaints per 100,000 passengers and 100% resolved on time, followed by Nas Air with 35 complaints and 100% resolved, then Riyadh Air with 57 complaints and 98% resolved, and Adel Air with 101 complaints and 94% resolved. The most common complaints were about flights, luggage, and tickets. The Authority provided a way to receive complaints through the unified contact center 1929 and its official channels.
Original source: وكالة الأنباء السعودية (واس)